PRIVACY POLICY

At MedSpa Downtown, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book services, or interact with our team.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, date of birth, billing information, and appointment details.

  • Health Information: Medical history, treatment preferences, photographs, and other information you provide for consultation or treatment purposes (protected under HIPAA when applicable).

  • Communication Data: Information related to your SMS opt-ins, phone numbers, and email correspondence.

2. How We Use Your Information

We use your information for purposes such as:

  • Scheduling and managing appointments.

  • Providing safe and effective treatments (e.g., Medical Grade Facials, Facial Injections, Laser Hair Removal, and Hair Regeneration).

  • Processing payments and billing.

  • Communicating about services, promotions, or updates (with your consent).

  • Improving our website and customer experience.

  • Complying with legal and regulatory requirements.

3. Information Sharing and Disclosure

We may share your information with:

  • Healthcare Providers: With other professionals directly involved in your treatment and care coordination.

  • Insurance Companies: For claims processing, pre-authorization, and benefits verification.

  • Business Associates: With HIPAA-compliant service providers who help us operate our practice (e.g., billing companies, IT support, appointment scheduling systems).

  • Legal Requirements: When required by law, court orders, subpoenas, or regulatory authorities.

TCR COMPLIANCE STATEMENT (CRITICAL FOR SMS):

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Mobile opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes.

4. HIPAA Compliance

For patient health information, we follow the standards set forth by the Health Insurance Portability and Accountability Act (HIPAA).

5. Data Security

We implement industry-standard safeguards to protect your information. However, no method of transmission over the Internet or storage system can be guaranteed 100% secure.

6. Your Rights

You have the right to:

  • Access your personal information.

  • Request corrections to your information.

  • Request restrictions on use of your information.

  • Request a copy of your medical records.

  • Opt-out of communications.

To exercise these rights, please contact us at info@medspadowntown.com.

7. SMS / Text Messaging Policy (TCR Compliant)

This section outlines the specific terms governing your consent to receive text messages from MedSpa Downtown.

7.1 Consent to Receive SMS Messages:

By texting us at (404) 301-4042, you consent to receive appointment notifications, marketing, and customer care messages from MedSpa Downtown. You understand that consent is not a condition of receiving our services.

7.2 Purpose and Types of Messages:

You agree to receive messages from MedSpa Downtown for purposes including:

  • Account Notifications: Messaging patients about appointments and confirming appointments.

  • Marketing: Sending promotional communications and content.

  • Customer Care: Responding to inquiries and providing support.

7.3 Message Frequency:

Message frequency will vary.

7.4 Message and Data Rates:

Message and data rates may apply to any messages sent to or from you.

7.5 Opt-Out Instructions:

You can stop receiving SMS messages from MedSpa Downtown at any time by replying "STOP" to any message.

7.6 Help and Support:

If you need assistance, reply "HELP" to any message or contact our office directly at (404) 301-4042.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

MedSpa Downtown

104 Rome Street Carrollton, GA 30117

Phone: (404) 301-4042

Email: info@medspadowntown.com

Website: https://www.medspadowntown.com/