TERMS & CONDITIONS

Welcome to MedSpa Downtown! By accessing our website, booking an appointment, or using our services, including opting in to receive SMS communications, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

This website is owned and operated by MedSpa Downtown (“we,” “us,” “our”). The information provided on this website is for general informational purposes only and is not intended as medical advice, diagnosis, or treatment. By using our website, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

2. Services & Appointments

Services listed on our website are subject to availability and may change at any time without notice. Booking an appointment through our website does not guarantee treatment until confirmed by our office. We reserve the right to refuse service if a medical provider determines treatment is not appropriate. We recommend scheduling in advance to ensure availability. Please provide at least 24 hours' notice for appointment cancellations. Late cancellations or no-shows may result in a cancellation fee.

3. Payment Policy

Payment is due at the time of service unless other arrangements have been made. We accept cash, credit cards, and most insurance plans. Prices for services and products listed on our website are subject to change without notice. Payment policies, deposits, and cancellation fees may apply and will be communicated at the time of booking. It is your responsibility to understand your insurance coverage and benefits.

4. Patient Responsibilities

As a patient, you agree to:

  • Provide accurate and complete health information.

  • Follow treatment recommendations.

  • Arrive on time for appointments.

  • Pay for services as agreed.

  • Treat staff and other patients with respect.

5. SMS / Text Messaging Terms and Conditions (TCR Compliant)

This section outlines the specific terms governing your consent to receive text messages from MedSpa Downtown.

5.1 Consent to Receive SMS Messages:

By texting us at (404) 301-4042, you consent to receive appointment notifications, marketing, and customer care messages from MedSpa Downtown. You understand that consent is not a condition of receiving our services.

5.2 Purpose and Types of Messages:

You agree to receive messages from MedSpa Downtown for purposes including:

  • Account Notifications: Messaging patients about appointments and confirming appointments, ensuring timely communication for their medical-grade facial, laser, and other services.

  • Marketing: Sending promotional communications and content. This covers marketing messages about new services, discounts, and promotions. It also includes the use of sending before and after photos as a form of promotional and illustrative content for new and existing patients.

5.3 Message Frequency:

Message frequency will vary depending on your engagement with our services and marketing campaigns.

5.4 Message and Data Rates:

Message and data rates may apply to any messages sent to or from you. Standard message and data rates charged by your mobile carrier may apply. Please consult your mobile carrier for details regarding your specific messaging plan.

5.5 Opt-Out Instructions:

You can stop receiving SMS messages from MedSpa Downtown at any time by replying "STOP" to any message. You will receive one final confirmation message indicating that you have been unsubscribed. No further messages will be sent unless you explicitly opt back in.

5.6 Help and Support:

If you need assistance, reply "HELP" to any message or contact our office directly at (404) 301-4042.

5.7 Non-Sharing of SMS Consent Data (Mandatory TCR Statement):

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5.8 Third-Party Providers for SMS:

We may use third-party service providers (such as RingCentral) to facilitate our SMS communications. These providers are contractually bound to handle your data in accordance with our Privacy Policy and applicable laws, acting solely as our service providers for message delivery.

6. Website Use & Intellectual Property

Our website is intended for informational purposes and appointment scheduling only. You may not use our site for any unlawful activity or to disrupt our services. All content on this website—including text, images, graphics, and logos—is the property of MedSpa Downtown and is protected under copyright and other intellectual property laws. You may not copy, reproduce, or distribute any content without prior written permission.

7. Limitation of Liability

MedSpa Downtown is not liable for any damages arising from the use or inability to use our website. We do not guarantee that the website will be free from errors, viruses, or interruptions.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

9. Changes to Terms & Conditions

We may update these Terms & Conditions at any time. Updates will be posted here with the new effective date.

10. Governing Law

These Terms & Conditions are governed by the laws of the State of Georgia.

11. Contact Us

If you have any questions about these Terms & Conditions or how we handle your information, please contact us:

MedSpa Downtown

104 Rome Street Carrollton, GA 30117

Phone: (404) 301-4042

Email: info@medspadowntown.com

Website: https://www.medspadowntown.com/